Wifi Camera ProtectHome Connection - AP Method

Wifi Camera ProtectHome Connection - AP Method

We will detail in this tutorial how to upload a camera from the ProtectHome range by AP method.For reasons of simplicity, it is advisable to perform the procedure near your internet box.If your camera is already saved in the app, you will need to delete it.


Difficulty: Easy
Time required: 20 minutes
Number of steps: 4
Updated: October 2024

Step 1: Camera Resetting

  • First, please reset the camera.
  • Note that with each attempt to connect the camera, it will be necessary to reset it.
  • If the reconnection is due to a change of internet box, it will also be necessary to reset the camera.
  • Please connect your camera electrically and wait 2 minutes for the camera to emit a start-up melody.

Reference 123980

  • Please keep the RESET button on the back of the camera for 10 seconds. The camera will emit a confirmation melody.
  • Please wait about 2 minutes for your camera to emit its start-up melody.

Reference 123981

  • Please hold the RESET button on the camera cable for 10 seconds. The camera will emit a confirmation melody. (The reset button can also be next to the location of the micro SD card).
  • Please wait about 2 minutes for your camera to emit its start-up melody.

Reference 123982

  • Please keep the RESET button on the back of the camera for 10 seconds. The camera will emit a confirmation melody.
  • Please wait about 2 minutes for your camera to emit its startup melody and performs its start rotation.

Step 2: Preparation of the smartphone

  • Download the ProtectHome app on your Android or IOS smartphone.
  • Before launching the app, make sure your smartphone is connected to the 2.4Ghz wifi network only of your internet box. (for more information on this point, please contact your internet service provider).
  • In the case of a new installation figure, be sure to grant the permissions required by the application. in particular the location as well as the camera.

Special IOS case

  • In the case of using an IPhone, please temporarily disable "cellular data" as well as "never" in "auto connection to sharing".
  • You will be able to reactivate these functions after uploading your camera.

Special Android case

  • On some Android interfaces, it may be necessary to temporarily disable "mobile data" as well as "basin better Wi-Fi networks".
  • It is necessary to ensure that the "Nar Device Search" setting is enabled.
  • You will be able to reactivate these functions after uploading your camera.

Step 3: Camera connection

  • Launch the ProtectHome app and press "+".

  • Scan the QR code on the camera's nameplate.
  • A beep will be heard by your smartphone, confirming the right reading.
  • Press "the music indicating success has retained" (this is the start melody already heard in step 1).
  • Select "AP Connection".
  • Your smartphone will show you this page. Note the registered password because it will be the login password of your smartphone on the camera.
  • This password will always start withtdk...
  • Reduce the ProtectHome app on your smartphone and go to the "settings" then "wifi settings" of your smartphone.
  • Connect to a wifi transmitter named IOT...(in our example: IOT15210q4xk).
  • If your smartphone asks you for a password, it will be the previous password(in our example tdksn9nvq4xk).
  • It is possible that a message of this type appears informing you that your smartphone will no longer have access to the internet. This is normal, please confirm the connection to the camera and select connect permanently.
  • Go back to the application and press "next".
  • If you haven't made an error, the name of your internet box should automatically appear in SSID.
  • If the network name does not appear, go to your smartphone permissions and check that the "Position" or "Location Information" authorization is granted.
  • In Password, please manually enter the wifi key of your internet box.

Step 3.1: Where to find the Wifi key - ORANGE operator

  • LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
  • LiveBox 5 = The wifi key is located on the identification card and also on the label on the back of your Livebox.
  • LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.

Step 3.2: Where to find the Wifi key - SFR operator

  • SFR NB6 / NB7 / NB8 = The wifi key is located on the label on the back of your SFRBox.

Step 3.3: Where to find the Wifi key - operator Bouygues

  • Bbox Miami / 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.

Step 3.4: Where to find the Wifi key - Freebox operator

  • Valid for Freebox Delta / Pop / Revolution / mini / One / 4G+ / Crystal
  • Please download the Freebox Connect app available on the AppStore and Google Playstore.
  • Select the template for your Freebox and login.
  • The wifi key of your Freebox is located in the "My WIFI access" menu.
  • Press "Next".
  • At this stage, the camera will try to connect to your internet box. At the same time, your smartphone will lose the connection to the camera's IOT and should automatically reconnect to your internet box.
  • In case of success, the camera will emit a melody of success and the application will ask to select the time zone. Select your time zone and then click next.
  • In case of failure, the camera will emit "donk" noise and you will need to resume the procedure since step 1.

Step 4: Visualization of camera

  • Your camera is now connected to the internet.
  • Press your camera to view it.
  • In order to secure the connection of your camera, it will invite you to change the default password.
  • Press "Confirm".
  • In the "Current Password" line, enter the camera password present on the camera's nameplate in "Default password". This password has only capital letters(in our example: KUSLBRVI).
  • In the "New Password" line, enter a personal password.
  • In the "Confirm new password" line, re-enter your personal password.
  • Press "Confirm" to validate the change.
  • Your camera is now operational.