In the case where you need to replace your smartphone and it is no longer compatible with the VISIA or AVIWATCH app, here is an installation help tutorial for association with the new TENVISTY application.
Difficulty: Easy
Time required: 10 minutes
Number of steps: 4
Updated: September 2024
Step 1: Download the TENVISTY app
Please download the TENVISTY app from your Google Play or AppStore app store.
Note that it is not necessary to create a user account in order to take advantage of the proper functioning of your camera.
Step 2: Preparation of your camera
Connect your camera by network cable to your internet box (it will then be able to switch it to WIFI).
Electrically connect your camera and wait 2 minutes.
It will be necessary to reset your camera before any commissioning.
Reference 123281
Please hold the RESET button on the camera cable for 10 seconds. (The reset button can also be next to the location of the micro SD card).
It is normal that the camera does not emit any sound or reaction.
Wait 2 minutes that your camera can initialize correctly.
Reference 123282
Please hold the RESET button on the camera cable for 10 seconds. The camera will emit a confirmation melody.
The camera will then perform a start rotation.
Wait 2 minutes that your camera can initialize correctly.
Reference 123287
Please hold the RESET button on the camera cable for 10 seconds.
It is normal that the camera does not emit any sound or reaction.
Wait 2 minutes that your camera can initialize correctly.
Reference 123383
Please hold the RESET button on the camera cable for 10 seconds.
The camera will then perform a start rotation.
Wait 2 minutes that your camera can initialize correctly.
Step 3: Camera Association
Make sure your smartphone is connected in WIFI to your internet box.
Launch the TENVISTY app.
In the case of a new installation figure, be sure to grant the permissions required by the application. In particular the location as well as the camera.
It is not necessary to create a TENVISTY account in order to operate the camera. Press "Agreement".
Press "+".
Press "Search for LAN".
Your smartphone will scan the local network and should find your camera's UID.
Press the camera UID (Inscrit on your camera label).In our example: IIII-631612-EFEBE.
The camera has been reset in step 2, its default password will beadmin.
Check the "Use the default password" box to automatically enter the admin password.
Then press "Next".
It will be necessary to name your camera in order to identify it in the app.
Press "Save".
In order to secure the camera, the app will ask you to change the default password in order to use a personal password.
This password must be at least 6 characters, including at least one capital letters and numbers.
Don't forget to confirm your password by entering it a second time.
Press "Terminate".
The app returns to its home page and your camera now appears online.
Press the image of your camera to view it live.
Step 4: Association in Wifi
If you want to run your camera in Wi-Fi rather than through the network cable, enter the setting menu by pressing.
Select Wifi.
Your camera will detect all nearby internet boxes compatible with it.
Please select your internet box from the list.
If the network name does not appear, go to your smartphone permissions and check that the "Position" or "Location Information" permission is granted.
Please enter the wifi key of your internet box.
Step 4.1: Where to find the Wifi key - ORANGE operator
LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
LiveBox 5 = The wifi key is located on the identification card and also on the label on the back of your Livebox.
LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.
Step 4.2: Where to find the Wifi key - SFR operator
SFR NB6 / NB7 / NB8 = The wifi key is located on the label on the back of your SFRBox.
Step 4.3: Where to find the Wifi key - operator Bouygues
Bbox Miami / 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.
Step 4.4: Where to find the Wifi key - Freebox operator
Valid for Freebox Delta / Pop / Revolution / mini / One / 4G+ / Crystal
Please download the Freebox Connect app available on the AppStore and Google Playstore.
Select the template for your Freebox and login.
The wifi key of your Freebox is located in the "My WIFI access" menu.
Make sure all settings are valid, and then press "Change Now".
In case of success, a small message "success" will appear briefly.
The camera can now work in Wi-Fi.
You can unplug the network cable from the camera.
Close the application and restart it. Then make sure that your camera video is always accessible.
If this is the case, the Wi-Fi configuration of the camera is complete.