Thomson camera connection by EZVIZ

Thomson camera connection by EZVIZ

Connexion caméra Thomson par EZVIZ

In the case where you need to replace your smartphone and it is no longer compatible with the LinkHome app, here is an installation help tutorial for association with the new EZVIZ application


Difficulty: Moderate
Time required: 10 minutes
Number of steps: 5
Updated: October 2024

Step 1: Preparation of your camera

  • Place the camera close to your internet box (less than 2 meters)
  • Electrically connect your camera and wait 2 minutes.
  • It will be necessary to reset your camera before any commissioning.

Reference 512501

  • If you encounter difficulties with direct Wi-Fi, you can connect your camera via network cable directly to your internet box (it will then be possible to switch it to WIFI).
  • Please keep the RESET button on the side of the camera for 10 seconds.
  • The camera will then perform a start rotation.
  • Wait 2 minutes that your camera can initialize correctly.

Reference 512503

  • Please hold the SYNC button on top of the camera for 10 seconds.
  • The camera will show "reset successfully"
  • Wait 2 minutes that your camera can initialize correctly.

Reference 512494

  • Remove the two access screws to the camera.
  • Please hold the RESET button in the camera for 10 seconds.
  • The camera will emit a small "clac"
  • Wait 2 minutes that your camera can initialize correctly.

Step 2: Preparation of the smartphone

  • Download the EZVIZ app on your Android or IOS smartphone.
  • Before launching the application,Make sure your smartphone is connected to the wifi network only 2.4Ghz of your internet box(for more information on this point, please contact your internet service provider).
  • Also make sure thatthe Wi-Fi key in your internet box has only letters and numbers and that the wifi key has no more than 18 characters.
  • In the case of a new installation,Make sure to grant the permissions required by the application.
  • In the case where the camera was associated with an old Link-Home account, please log in to that account and delete the camera from the Link-Home account.

Step 3: Connecting the camera

  • Make sure you create an EZVIZ account using your email address.
  • Launch the EZVIZ app and press "+ Add Device".
  • Press "Cameras"
  • Scan the QR code of the camera.
  • This QR code is located:

- 512501: under the lower part of the camera

- 512503: on the camera battery

- 512494: inside the camera under the 230V connection

  • Be careful in the absence of this QR code, the camera can no longer be connected.

Our tutorial will explain the association of the camera 512502. The procedure is identical for other models.

  • Select "The device is on"
  • Press "Next".
  • Make sure you are close to your internet box, be connected to the same wifi network and press "Start".
  • Make sure the camera connection light flashes well and press "Next"
  • If the camera light does not flash, please make a reset of the camera by pressing the reset button (see Step 1).
  • ATTENTION, Thomson cameras are only compatible with a 2.4Ghz WPA or WPA2 wifi network only (not WEP compatible). Please make sure your smartphone is connected to this type of wifi.
  • Please make sure that the name of your internet box is registered in the front line.
  • If no internet box appears, please make sure that the EZVIZ app has the permissions to use the location of your smartphone and that it is well connected to the wifi of your internet box.
  • In the second line, please entermanuallythe wifi key of your internet box (check that it has no more than 18 characters).

Where to find the Wifi operator ORANGE key

  • LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
  • LiveBox 5 = The wifi key is located on the identification card and also on the label at the outset of your Livebox.
  • LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.

Where to find the Wifi operator SFR

  • SFR NB6/NB7/NB8 = The wifi key is located on the label on the back of your SFRBox.

Where to find the key Wifi operator Bouygues

  • Bbox Miami/ 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.

Where to find the Wifi operator Freebox
Valid for Freebox Delta/Pop/Revolution/mini/One/4G+/Crystal

  • Please download the Freebox Connect app available on the AppStore and Google Playstore.
  • Select the template for your Freebox and identify yourself.
    The wifi key of your Freebox is located in the menu "My WIFI access"

Step 4: Connecting the smartphone to camera

  • Your smartphone will ask you to connect to the device in order to transmit your WIFI information.
  • Click on "Login".
  • In case of a connection error, make sure of the following points:

Special IOS case.

  • In the case of using an iPhone, please temporarily disable "cellular data" as well as put "never" in "auto connection to sharing"
  • You will be able to reactivate these functions after uploading your monitor.

Special Android case

  • On some Android interfaces, it may be necessary to temporarily disable "mobile data" as well as "basin better Wi-Fi networks".
  • You will be able to reactivate these functions after uploading your monitor.
  • You can assign a name to your camera in order to easily identify it in the app.
  • Press "Next"

Step 5: Connecting the camera to the internet box

  • Wait for about 1 minute that your camera connects.
  • If you have not made any mistakes, this display should appear.
  • Press "Next" to continue the configuration
  • In order to secure the connection of your camera, it will invite you to change the default password.
  • In the line "create MotPasse" line, please enter a personal password
  • The password must contain numbers and letters with at least one Shift. The password must be at least 8 characters and a maximum of 16.
  • Do not forget to re-enter your password again in the second box.
  • Validate by pressing "I modified"
  • Your camera is now functional, click on it to view it.
  • You will also be able to access the camera settings by pressing the three vertical points.