You have difficulty connecting your smartphone to your EXTEL Connect monitorHere is a simple and fast procedure to carry out this intervention
Difficulty: Easy
Time required: 20 minutes
Number of steps: 5
Updated: March 2024
Step 1: Verification of the monitor connection state
First, it will be necessary to ensure the connection status of the monitor.
Wake up the monitor by first clicking on the icon
Enter the monitor setting menu by clicking a second time on
Navigate the menu by pressing twicefor the wifi icon to be lit in orange
Then click onto enter the setting menu
Make sure that the monitor connection status is well
If this is not the case, clickto reset the wifi of the monitor
Step 2: Smartphone Association
Please bring your smartphone and launch the EXTEL Connect app (downloadable free on your smartphone's app store)
Make sure your device is not already present in the app and click Add a device.
If your device is already present, you need to delete it. Select your device, then click Settings and then delete device.
Click on "My device is not connected to the Internet at this time".
Click on "EXTEL CONNECT"
Go down in the application window and click on "Next"
Return the monitor to access the back and its QR code and click on "Next"
Scan the QR code in the monitor connection status menu
In case of difficulty scanning the QR code, please improve the surrounding lighting and move slightly from the QR code to improve focus.
If the QR code is correct, the application should find your monitor. Click on "Add".
ATTENTION, the EXTEL Connect intercom is only compatible with a 2.4Ghz wifi network only. Please make sure your smartphone is connected to this type of wifi.
Please make sure that the name of your internet box is registered in the second line. In our example, it is called Livebox- 2.4Ghz
If no internet box appears, please make sure that the EXTEL connect app has the permissions to use the geolocation of your smartphone as well as you make sure your smartphone is connected to the wifi of your internet box.
In the second line, please entermanuallythe wifi key of your internet box. (Make sure that it has no more than 18 characters).
Step 2.1: Where to find the Wifi operator Wifi key
LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
LiveBox 5 = The wifi key is located on the identification card and also on the label at the outset of your Livebox.
LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.
Step 2.2: Where to find the SFR Wifi operator key
SFR NB6/NB7/NB8 = The wifi key is located on the label on the back of your SFRBox.
Step 2.3: Where to find the Bouygues Wifi operator key
Bbox Miami/ 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.
Step 2.4: Where to find the Wifi operator Freebox
Freebox Delta/Pop/Revolution/mini/One/4G+/Crystal
Please download the Freebox Connect app available on the AppStore and Google Playstore.
Select the template for your Freebox and identify yourself.
The wifi key of your Freebox is located in the "My WIFI access" menu.
Step 3: Connecting your smartphone to the monitor
This information message will invite you to connect your smartphone to your monitor
Please reduce the EXTEL Connect app and go to your smartphone's Wi-Fi settings.
Your smartphone must detect a Wi-Fi transmitter named UID...
Special IOS case.
In the case of using an IPhone, please temporarily disable "cellular data" as well as "never" in "auto connection to sharing"
You will be able to reactivate these functions after uploading your monitor.
Special Android case
On some Android interfaces, it may be necessary to temporarily disable "mobile data" as well as "basin better Wi-Fi networks".
You will be able to reactivate these functions after uploading your monitor.
Connect your smartphone to the UID monitor...
If there is no internet access, please validate the connection.
Your smartphone should no longer be connected to your internet box but must be connected to the monitor.
If your smartphone asks you for a password, please enter the password in the monitor login interface starting with cg... (in our example, the password will be cg115d60c6).
Make sure your smartphone is connected to the monitor's UID (an indication that there is no internet connection will appear).
Then return to the EXTEL Connect app
Back in the application, press "next"
Step 4: Connecting your monitor to your internet box
Your monitor will try to connect to your internet box.
A count will be made on your smartphone.
During this count, please control the wifi status of the EXTEL monitor
If at the end of the countdown the second icon still flashes, it means that an error in your wifi took place (uncompatible Wi-Fi or wifi key input error).
If you have not made a wifi key input error, a successful display with Jumelage will appear.
Please enter a username for the device. This will match the name on which the device will appear in the application.
Click on "Save".
Please enter a personal password to secure the device in the "NEW" and "CONFIRMER" line.
This password must only have numbers (Attention, it is not necessary two identical digits which follow one another ex: 11,22,33, etc...)
The device's default password is 123456 and therefore cannot be used.
Then click on "Confirm"
Step 5: Verification of operation
The monitor is now saved and will appear under the previously saved name.
Please select it to view the outdoor video.
The association is over.
Step 6: Add monitor to another smartphone
Please bring the second smartphone and launch the EXTEL Connect app (downloadable free on your smartphone's app store)
Make sure your device is not already present in the app and click Add a device.
If your device is already present, you need to delete it. Select your device, then click Settings and then delete device.
Click on "My device is already connected to the Internet".
Click on "EXTEL CONNECT"
Click on "QR Code Scan".
Scan the QR code in the monitor connection status menu
In case of difficulty scanning the QR code, please improve the surrounding lighting and move slightly from the QR code to improve focus.
If the QR code is correct, the application should find your monitor. Click on "Add"
Enter the password you set in step 4, and then click Confirm.
Please enter a username for the device. This will match the name on which the device will appear in the application. (it may differ from that chosen in step 4).
Click on "Save"
The monitor is now saved and will appear under the previously saved name.