Philips WelcomeEye Connect 3 Simplified Wifi Association
Philips WelcomeEye Connect 3 Simplified Wifi Association
Are you having trouble connecting your smartphone to your Philips WelcomeEye connect 3 monitor? Here is a simple and fast procedure to carry out this intervention
Difficulty: Easy
Time required: 15 minutes
Number of steps: 3
Updated: July 2024
Step 1: Verification of the monitor connection status
First, it will be necessary to ensure the connection status of the monitor.
Enter the Settings
Then Wifi
Then Information
If a QR code is present, it means that the monitor has already been associated with a Wi-Fi.
Check in this case that the Wifi icon is full and is not blocked.
If so, proceed to step 3
Step 2: Connecting the monitor
If the Wifi icon is barredand/or that the QR code is missing, click on "add a new network" or on the name of the previously registered network
The Philips WelcomeEye monitor will scan all compatible internet boxes nearby.
Select the name of your internet box by clicking on it.
Then manually enter the wifi key of your internet box and click on "confirm"
ATTENTION: Your wifi key must have a minimum of 8 characters. If your wifi key has less than 8 characters, please change it.
If you have never changed the wifi key of your internet box or don't know where to find it, please follow the instructions below.
Step 2.1: Where to find the Wifi operator Wifi key
LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
LiveBox 5 = The wifi key is located on the identification card and also on the label at the outset of your Livebox.
LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.
Step 2.2: Where to find the SFR Wifi operator key
SFR NB6/NB7/NB8 = The wifi key is located on the label on the back of your SFRBox.
Step 2.3: Where to find the Bouygues Wifi operator key
Bbox Miami/ 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.
Step 2.4: Where to find the Wifi operator Freebox
Valid for Freebox Delta/Pop/Revolution/mini/One/4G+/Crystal
Please download the Freebox Connect app available on the AppStore and Google Playstore.
Select the template for your Freebox and identify yourself.
The wifi key of your Freebox is located in the menu "My WIFI access"
In case of correct input, the QR code of your monitor will appear and the wifi icon will be fixed
In case of error, a brief message will be displayed during connection and the wifi icon will always bePlease start the step 2 procedure again
Step 3: Connect with the smartphone
Now take your smartphone and install the Door connect app available on the AppStore or GooglePlay store.
Throughout the procedure, if the application asks you for permissions, please allow them.
Log in to your Philips Door Connect account by clicking on "connection"
Enter your user account and password
Click on the " .
Click on "My device is already connected to the Internet".
Step 3.1 - Monitor is recognized by the application
If your Philips Welcome connect 3 monitor is connected to the same local network as your smartphone, it should be detected immediately by the app.
Select it by pressing it.
If your smartphone is connected to another network or automatic detection is not done go to step 3.2.
Since this is a first installation, click on "No password defined? Flash the QR code in the product menu "
Scan the QR code present in the wifi settings of the Philips monitor.
In case of difficulty scanning the QR code, please improve the surrounding lighting and move slightly from the QR code to improve focus.
Go to Step 3.3 - Device Recording
Step 3.2- Monitor is not automatically recognized by the application
In case the application does not automatically detect your video doorman on your network, please select the WelcomeEye Connect 3 video doorman.
Go down at the bottom of the application page and press "next".
Scan the QR code present in the wifi settings of the Philips monitor.
In case of difficulty scanning the QR code, please improve the surrounding lighting and move slightly from the QR code to improve focus.
Step 3.3 - Device Recording
The Philips monitor should be recognized by the application.
Select it and click on "Add".
Choose a name for your Philips monitor and click on "Save".
Change the default password for the Philips monitor. Reminder: the default password is 123456. So you cannot use it.
Your monitor is now logged in.
Please click on your monitor to view the door station.
Step 4 bonus: Add monitor to another smartphone
Please bring the second smartphone and launch the Philips Door Connect app.
Log in to your Philips Door Connect account by clicking on "connection".
Enter the same user account and password as with the first smartphone.
The monitor will already be connected and you will then be able to take advantage of the device.
Step 5 bonus: In case of change of internet box or change Wifi
In case of changing internet box, your monitor needs to be reconnected to your new internet box.
Enter the Monitor Settings
Then Wifi
Then Information
Then click on the name of your old internet box that should be present.
The Philips WelcomeEye monitor will scan all compatible internet boxes nearby.
Select the name of your new internet box by clicking on it.
Then manually enter the wifi key of your new internet box and click on "confirm".
Once the wifi icon is fixed, the monitor will be online and can be consulted with your smartphone.