• First, it will be necessary to ensure the connection status of the monitor.
• Wake up the monitor by clicking on the screen
• Enter the wifi setting menu of the monitor by clicking on
• Make sure that in the second line, the connection logo is the Bluetooth logo

• If the Bluetooth logo is not present and a WiFi logo appears, please reset the WIFI by clicking on

• In order to avoid untimely disconnections of wifi, please disable standby mode.
• Enter the settings menu
• Then slide to the right to have access to the second menu
• Click onand please make sure it is OFF

• Please bring your smartphone and launch the Philips WelcomeEye app (downloadable free on your smartphone's app store)

• Make sure your device is not already present in the app and click Add a device.
• If your device is already present, you need to delete it. Select your device, then click Settings and then delete device.

• Click on "My device is not connected to the Internet at this time".

• Click on WelcomeEye Wireless

• Go down in the application window and click on "Next"

• The app will scan all nearby Bluetooth devices.
• In the case of a figure where the application asks you for permission, please authorize it.
• In case of failure, make sure your smartphone is not connected to another Bluetooth device (connected watch, Bluetooth headset, etc...)

• In case of correct connection, your monitor should appear
• Select it and click on "Add".

• The Philips Wireless intercom is compatible with a 2.4Ghz and 5 Ghz wifi network. Please make sure your smartphone is connected to this type of wifi.
• Please make sure that the name of your internet box is registered in the second line. In our example, it is called Livebox
• If no internet box appears, please make sure that the Philips WelcomeEye app has the permissions to use your smartphone location as well as you make sure your smartphone is connected to the wifi of your internet box.
• In the second line, please manually enter the wifi key of your internet box. (Make sure that it has no more than 18 characters).

Special case Iphone

• If no internet box appears, please make sure that the Philips WelcomeEye app has the permissions to use the exact position.
• Go to the "settings" of the IPhone
• Then "Confidentiality and security"
• Then "Location Service"
• WelcomeEye
• check the "Exact Position" box

• LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
• LiveBox 5 = The wifi key is located on the identification card and also on the label at the outset of your Livebox.
• LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.

• SFR NB6/NB7/NB8 = The wifi key is located on the label on the back of your SFRBox.

• Bbox Miami/ 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.

Freebox Delta/Pop/Revolution/mini/One/4G+/Crystal

• Please download the Freebox Connect app available on the AppStore and Google Playstore.
• Select the template for your Freebox and identify yourself.
• The wifi key of your Freebox is located in the "My WIFI access" menu.

• Stay close to the monitor and click on "Next"

• Your smartphone will connect to the monitor. Please do not disable Bluetooth
• During the counting, your monitor will try to connect to your internet box.
• In case of future connection failure of the countdown, please resume the procedure from step 1

• During the connection procedure , the Bluetooth logoshould disappear and a Wifi logo should appear

• Please wait for the Wifi logoStop flashing
• In case of wifi error or network error, the Wifi logoContinue to flash without stopping after 150 seconds of application expectations

• In case of success, the application will inform you "Private Twinning".
• Choose a name for your Philips monitor and click on "Save".

• Change the default password for the Philips monitor. Reminder: the default password is 123456. So you cannot use it.
• Your monitor is now logged in.
• Please click on your monitor to view the door station.