Wifi Association Philips WelcomeEye Connect 1

Wifi Association Philips WelcomeEye Connect 1

Association Wifi Philips WelcomeEye Connect 1

Have you changed your internet box and find it difficult to connect your smartphone to your Philips WelcomeEye connect 1 monitor?Here is a simple and fast procedure to carry out this intervention

Difficulty: Moderate
Time required: 15 minutes
Number of steps: 5
Updated: September 2024

Step 1: Verification of the monitor connection state

  • First, it will be necessary to ensure the connection status of the monitor.
  • Enter the monitor settings.
  • Then Wifi.
  • Then Info.

Step 2: Check that the wifi has been reset

  • Make sure the second icon represents well
  • Otherwise, please click on the reset of wifi
  • Patient until the second icon represents well
  • Reminder: Press the Philips screen regularly to avoid standby

Step 3: Preparation for connection

  • Now take your smartphone and install the Philips WelcomeEye app available on the AppStore or googlePlay store.
  • Throughout the procedure, if the application asks you for permissions, please allow them.
  • Click on the " .
  • Click on "My device is not connected to the Internet at this time".
  • Select the WelcomeEye Connect 1 video doorman.
  • Go down at the bottom of the application page and press "next".
  • The application will ask you to scan the QR code of the monitor on the back of the Philips monitor.
  • Press "next".
  • Turn your screen.
  • Scan the QR code on the back of your Philips monitor.
  • In case of difficulty scanning the QR code, please improve the surrounding lighting and move slightly from the QR code to improve focus.
  • If the QR code is correct, the application should find your monitor. Click on "Add".
  • ATTENTION, the Philips Connect intercom is only compatible with a 2.4Ghz wifi network only. Please make sure your smartphone is connected to this type of wifi.
  • Please make sure that the name of your internet box is registered in the first line. In our example, it is called AVI.
  • If no internet box appears, please make sure that the Philips WelcomeEye app has the permissions to use the geolocation of your smartphone as well as you make sure your smartphone is connected to the wifi of your internet box.
  • In the second line, please entermanuallythe wifi key of your internet box. (Make sure that it has no more than 18 characters).

Step 3.1: Where to find the WIFI operator ORANGE key

  • LiveBox 4 = The wifi key is visible by clicking on the facade i of your Livebox.
  • LiveBox 5 = The wifi key is located on the identification card and also on the label at the outset of your Livebox.
  • LiveBox 6 = The wifi key is visible in the Wi-Fi settings accessible from the front screen.

Step 3.2: Where to find the SFR Wifi operator key

  • SFR NB6/NB7/NB8 = The wifi key is located on the label on the back of your SFRBox.

Step 3.3: Where to find the key Wifi operator Bouygues

  • Bbox Miami / 4K = The wifi key is located on the label on the back of your Bbox. This is the code entered on the WPA line.

Step 3.4: Where to find the Wifi operator Freebox

Valid for Freebox Delta/Pop/Revolution/mini/One/4G+/Crystal

  • Please download the Freebox Connect app available on the AppStore and Google Playstore.
  • Select the template for your Freebox and identify yourself.
  • The wifi key of your Freebox is located in the "My WIFI access" menu.
  • Make sure you have entered your wifi key and press "next"

Step 4: Connecting your smartphone to the monitor.

  • This information message will invite you to connect your smartphone to your monitor

  • Please reduce the Philips WelcomeEye app and go to your smartphone's Wi-Fi settings.
  • Your smartphone must detect a Wifi transmitter named UID...
  • Special IOS case.
  • In the case of using an IPhone, please temporarily disable "cellular data" as well as put "never" in "auto connection to sharing"
  • You can reactivate these functions after your monitor is uploaded.
  • Special Android case
  • On some Android interfaces, it may be necessary to temporarily disable "mobile data" as well as "basculate to better Wi-Fi networks".
  • You can reactivate these functions after your monitor is uploaded.
  • Connect your smartphone to the UID monitor...
  • If there is no internet access, please validate the connection.
  • Your smartphone should no longer be connected to your internet box but must be connected to the monitor.
  • If your smartphone asks you for a password, please enter the password present in the monitor login interface starting with cg... (in our example, the password will be cg0932e2d9a).
  • Make sure your smartphone is connected to the monitor's UID (an indication that there is no internet connection will appear).
  • Then return to the Philips WelcomeEye app.
  • Back in the application, press "next"

Step 5: Connecting your monitor to your internet box

  • Your monitor will try to connect to your internet box.
  • A count will be made on your smartphone. During this counting, please enter the monitor settings.
  • Then Wifi.
  • Then Info.
  • The second icon now represents a flashing Wi-Fi icon. Press the screen regularly to prevent screen from putting the screen and wait for the icon to become fixed.
  • If at the end of the countdown the second icon still flashes, it means that an error of your wifi took place (uncompatible Wi-Fi or wifi key input error).
  • Once your monitor's Wifi icon, it should be found by the application.
  • Select it and click on "Add".
  • Choose a name for your Philips monitor and click on "Save".
  • Change the default password of the Philips monitor with a personal password.
  • Reminder: the default password is 123456. So you cannot use it.
  • Reminder: The password cannot contain two identical digits that follow (example: 665432 is incorrect).
  • Your monitor is now logged in.
  • Please click on your monitor to view the door station.